Term and Conditions

1. Introduction

Welcome to Hoka Shoes Sale! These Terms and Conditions govern your use of our website altrashoeswomenshop.com and your purchase of our high-performance footwear. By accessing our site and making a purchase, you agree to be bound by these terms.

2. Website Usage and Account Terms

2.1 Eligibility

To use our website and make purchases, you must:

• Be at least 18 years of age or have parental consent
• Reside in our service areas (excluding parts of Asia and select remote locations)
• Provide accurate and complete information when creating an account or making a purchase

2.2 User Responsibilities

As a user of our website, you agree to:

• Maintain the confidentiality of your account credentials
• Not use our website for any illegal or unauthorized purpose
• Provide truthful information in all interactions with our site
• Not attempt to undermine the security or functionality of our website

3. Products and Services

3.1 Product Descriptions

We specialize in performance footwear for various athletic activities including:

• Hiking Shoes
• Lifestyle Sneakers
• Padel Shoes
• Running Shoes
• Tennis Shoes
• Trail Running Shoes
• Walking Shoes

We make every effort to display our products as accurately as possible, but please note that colors may appear slightly different on various devices due to screen settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel the item or provide a suitable alternative.

3.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed and confirmed.

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• Once shipped, you’ll receive tracking information via email
• Your order constitutes an offer to purchase, which we accept when we ship the products

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections. We do not store your complete payment card information on our servers.

4.3 Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the shipping process. Contact our customer service team immediately if you need to cancel an order.

5. Shipping and Delivery

5.1 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS – 15-25 business days after shipment

5.2 International Orders

For international customers (excluding parts of Asia and select remote locations):

• You are responsible for any customs duties, taxes, or import fees
• Delivery times may vary based on location and customs processing
• Please ensure your shipping address is complete and accurate

5.3 Delivery Issues

If you experience delivery problems:

• Contact the shipping carrier directly using your tracking number
• If unresolved, contact our customer service team for assistance
• We are not responsible for delays caused by customs, weather, or other factors beyond our control

6. Returns and Exchanges

6.1 Return Policy

You may return or exchange items within 15 days of receiving your order, provided:

• Items are in original, unworn condition
• Original packaging and tags are included
• Proof of purchase is provided
• Hygiene strip has not been removed or shows no signs of wear

6.2 Non-Returnable Items

The following cannot be returned:

• Footwear with removed hygiene strips
• Customized or personalized items
• Any items showing signs of wear

6.3 Return Process

To initiate a return:

1. Contact customer service within the 15-day return window
2. Wait for authorization and instructions
3. Package items with all original materials
4. Ship to the provided return address

6.4 Refunds

Refund processing times:

• Credit Card Payments: 5-10 business days after return processing
• PayPal Payments: 3-5 business days after return processing
• Bank Transfers: 7-14 business days after return processing

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Hoka Shoes Sale or our content suppliers and protected by international copyright laws.

You may not:

• Reproduce, duplicate, copy, or resell any part of our site
• Use our brand names, logos, or trademarks without express written permission
• Extract or utilize any website content for commercial purposes without authorization

8. Limitation of Liability

Hoka Shoes Sale shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or alteration of your transmissions
• Any statements or conduct of any third party on our website
• Any other matter relating to our website or products

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the products you purchased from us.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or purchase of our products shall be resolved in the courts of Cambridge, US.

12. Contact Information

Thank you for choosing Hoka Shoes Sale. We appreciate your trust in us to support your active lifestyle with quality footwear and exceptional service.