Privacy Policy

Last Updated: December 2023

At Hoka Shoes Sale, we are committed to protecting the privacy and security of our global community of athletes and active individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altrashoeswomenshop.com.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, billing address
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location for regional compliance

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your purchases of Hiking Shoes, Running Shoes, Tennis Shoes, and other athletic footwear
• Customer Service: To respond to your inquiries and provide support
• Payment Processing: To securely process transactions through our PCI-DSS compliant payment systems
• Website Improvement: To enhance your shopping experience and optimize our website
• Marketing Communications: To send you relevant product updates and promotions (with your consent)
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal for secure payment processing
• Shipping Partners: With logistics companies to deliver your orders worldwide (excluding some parts of Asia and select remote locations)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your data:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use bank-level encryption for all data transmissions
• Payment Security: We are PCI-DSS compliant and do not store sensitive payment data on our servers
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As an international retailer serving athletes worldwide, your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place and that all data transfers comply with applicable privacy laws.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure payment processing
• Analytics Cookies: Help us understand how athletes interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant content about our athletic footwear

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Hoka Shoes Sale with your athletic footwear needs. We are committed to protecting your privacy while helping you achieve peak performance.